Refund & Return Policy

Last Updated: 11 December 2025

Thank you for shopping with Super Collection. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made through supercollection.store and our mobile application.

1. Eligibility for Return / Exchange

• The product is damaged, defective, or incorrect at the time of delivery.
• The request is made within 2 days of receiving the order.
• The item is unused, unwashed, and in original condition with tags.

We do not accept returns for:

• Used or washed items
• Items with perfume smell, stains, or damage caused by customer
• Discounted / offer items (if mentioned as non-returnable)

2. Return Process

To start a return or exchange, contact us:

• Phone: 8668066503 / 7418755096
• Email: supercollection0007@gmail.com

Provide:

• Order number
• Product photo
• Reason for return

Once approved, we will guide you on pickup or self-return address.

3. Exchange Policy

• We will exchange the item for the same product, different size, or different color (based on availability).
• If the item is out of stock, you may choose another item of equal value.

4. Refund Policy

Refund is provided only if:

• The product delivered is damaged or wrong and exchange is not possible.
• The product return is approved after inspection.

Refund Method:

• Refund will be issued to your original payment mode or bank account.
• COD orders will be refunded via bank transfer.

Processing Time:

Refunds may take 5–7 working days after the returned item is received and verified.

5. Order Cancellation

• Orders can be cancelled before shipping.
• Once dispatched, cancellation is not possible.
• Refund for prepaid orders will be processed after cancellation approval.

6. Non-Returnable Items

• Innerwear
• Socks
• Items marked as Final Sale
• Hygiene-related accessories

7. Delivery Issues

• Incorrect address provided by customer
• Delays caused by courier partners
• Missed delivery attempts

8. Contact Us

• Phone: 8668066503 / 7418755096
• Email: supercollection0007@gmail.com
• Address: 127 Srinivasa Street, Udumalpet – 642126, Tamil Nadu, India