Refund & Return Policy

Last Updated: 11 December 2025

Thank you for shopping with Super Collection. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made through supercollection.store and our mobile application.

1. Eligibility for Return / Exchange
  • The product is damaged, defective, or incorrect at the time of delivery.
  • The request is made within 2 days of receiving the order.
  • The item is unused, unwashed, and in original condition with tags.

We do not accept returns for:

  • Used or washed items
  • Items with perfume smell, stains, or damage caused by customer
  • Discounted / offer items (if mentioned as non-returnable)
2. Return Process

To start a return or exchange, contact us:

  • Phone: 8668066503 / 7418755096
  • Email: supercollection0007@gmail.com

Provide:

  • Order number
  • Product photo
  • Reason for return

Once approved, we will guide you on pickup or self-return address.

3. Exchange Policy
  • We will exchange the item for the same product, different size, or different color (based on availability).
  • If the item is out of stock, you may choose another item of equal value.
4. Refund Policy

Refund is provided only if:

  • The product delivered is damaged or wrong and exchange is not possible.
  • The product return is approved after inspection.

Refund Method:

  • Refund will be issued to your original payment mode or bank account.
  • COD orders will be refunded via bank transfer.

Processing Time:

Refunds may take 5–7 working days after the returned item is received and verified.

5. Order Cancellation
  • Orders can be cancelled before shipping.
  • Once dispatched, cancellation is not possible.
  • Refund for prepaid orders will be processed after cancellation approval.
6. Non-Returnable Items
  • Innerwear
  • Socks
  • Items marked as Final Sale
  • Hygiene-related accessories
7. Delivery Issues
  • Incorrect address provided by customer
  • Delays caused by courier partners
  • Missed delivery attempts
8. Contact Us
  • Phone: 8668066503 / 7418755096
  • Email: supercollection0007@gmail.com
  • Address: 127 Srinivasa Street, Udumalpet – 642126, Tamil Nadu, India
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